FAQ

1. Where do you ship?

We currently ship within the United States only. We do not offer international shipping at this time.

2. Do you offer free shipping?

Yes! We provide free standard shipping on all U.S. orders with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days after payment confirmation.

4. How long does delivery take?

Once shipped, delivery usually takes 5–6 business days, depending on your location and the carrier.

5. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking updates to appear.

6. What is your return policy?

• Returns are accepted within 7 days of receiving your order.

• Exchanges are accepted within 10 days of receiving your order.

• Items must be unused and in original packaging.

Please refer to our Return & Refund Policy for full details.

7. When will I receive my refund?

Approved refunds are processed within 5–10 business days to your original payment method.

8. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery and include clear photos of the issue. We’ll resolve it as quickly as possible.

9. How can I contact customer support?

You can reach us by email at contact@merliona.store or by phone at (360) 555-0122 during business hours.